Customer Care Team
|No task is too big or detail too small for our customer care team to handle. Our team works hand in hand with our cruise specialists, often behind the scenes, to ensure that your vacation is worry and hassle-free. They handle a wide variety of arrangements from booking hotels, handling transfers, and making your onboard dining reservations to assisting you with travel insurance. Knowledgeable and certified, our team has received training from every major cruise line including; Royal Caribbean, Princess Cruises, Holland America, Carnival and Norwegian Cruise Lines. They are also able to assist you in a variety of languages including, but not limited to, French, Spanish, Punjabi, Hindi, Mandarin and Cantonese.|
Collette brings over 30 years of sales and customer service experience to our team. Starting as a travel agent for more than 20 years, she then moved on to owning a catering company in Vancouver, this has given her a unique sense of how to deliver a “great guest experience”.
Her extensive travel includes most of Mexico, Asia, Europe, South Pacific and has been on 18+ cruises over the years, visiting Alaska, Mexico, Caribbean and Europe.
She’s recently discovered golf, and can’t wait to start travelling again.
“Everywhere I travel, I love to experience the local culture, the people, food and beverages. I would rather being touring than lying on a beach.”
With an abundance of experience in travel, Susan brings invaluable knowledge and commitment to her work. Susan goes over and above to assist our valued guests and always provides them with expert advice.
Her favourite cruise was an 11 night Mediterranean cruise in 2017 from Lisbon to Rome on the Oceania Riviera. Having sailed on many other cruises and having visited a multitude of countries, Susan recommends:
“Learn as much as you can about a destination before visiting. Learn some local language/lingo and use it whenever you can. Travel “off the beaten track” and mingle with the locals“
Our talented Vacation Planner Cathy has been in the Travel Industry since Grade 12. Cathy has worked for reputable companies such as Delta Hotels, Silverwing Holidays and Harbour Air Seaplanes and has now been at Cruise Connections since 2013.
Cathy believes that good customer service means meeting expectations but excellent customer service means exceeding them. Cathy provides our clients with great travel insights having traveled all over the world from Scotland to China to Mexico to Australia.
“I look forward to many more years to come working with a great team!”
Lily has been an integral member and part of the important growth of our company. Lily’s deep knowledge in the cruising industry helped mentor key team members that are now thriving in their career path.
Lily enjoys the simple things in life like biking and hiking and has also cruised to the Caribbean. A highlight for her was visiting the Old Town of San Juan where she enjoyed a pina colada by the tiki bar.
With countless years of experience in the travel industry, Cathline is a critical member of our Groups department. Before joing Cruise Connections, Cathline worked as an airline travel consultant. She believes delivering excellent customer service is a highly important aspect of every business.
Like her partner in Groups, Cathline has previously cruised to the Caribbean where she loved taking in the sun-kissed destinations. She is also an avid traveller having visited places such as Taiwan, USA, Japan, Hong Kong and China. Her favourite place to visit however is Russia due to its impressive historical landmarks.