|Cruise Connections' leadership in the cruise industry is driven by a cohesive, yet diverse management team, with an average of over 20 years of travel experience.||Management Team|
|Customer Care Team|
|Sanjay Goel, President||Criz Punsalan, Vice President of Sales & Marketing|
|Jatinder Dhesi, Chief Financial Officer||Bob Ogilvie, Sales Manager|
Well-known throughout the cruise industry for his business acumen, Sanjay founded Cruise Connections in 1993. Under his leadership, Cruise Connections has won several travel industry awards and has been Canada's largest cruise-only retailer for more than a decade.
His career in Travel has spanned nearly three decades and has seen him excel in every facet, including marketing, consolidation, and sales. Additionally, Sanjay has traveled extensively and has been on over 300 cruises, personally becoming acquainted with numerous ports worldwide.
His first priority is serving you, our clients, and he holds customer service in very high esteem. "Our business was built one customer at a time. Every client is treated as if they are our only customer."
Throughout his career, Sanjay has sat on numerous advisory boards including those of the top cruise lines and Ensemble Travel Group, an organization of more than 1000 travel agencies in North America.
An innovator to many, Sanjay's recent initiatives have seen Cruise Connections form exclusive partnerships bringing about some of the biggest travel programs in Canada. One of these programs includes the highly successful Mediterranean Odyssey, in collaboration with Canada's national newspaper The Globe and Mail.
Truly a jack of all trades, Jatinder has worked at Cruise Connections in all capacities since joining the team in 1998.
He is very much aware of all the fine points of the cruising industry, from travel trends to sales. Jatinder worked from within our finance department to his current role as CFO.
While his role is behind the scenes, it is crucial to our clients nonetheless as he oversees important processes including client billing and payment. "Our clients value our ability to ensure them a worry-free hassle-free vacation and financial integrity is the backbone of that promise."
Criz's number one priority is understanding who our clients are. She works closely with our sales and customer care team to ensure that we effectively meet your requests.
A truly accomplished marketing professional, she has over 15 years experience, in both Canada and the U.S., and her contributions to Cruise Connections have even earned her a "Wave Maker Award".
There is not a new ship or unique sailing that slips past Criz. She has traveled extensively and strives to be on top of industry trends and news which she shares with our clients. "Our goal is to keep you well-informed and help you make the best choices for your vacation."